Service Charter

INTRODUCTION

The Department of Clinical Studies is one of the five departments comprising the Faculty of Veterinary Medicine, which is administered under the College of Agriculture and Veterinary Sciences located on the Upper Kabete Campus of the University of Nairobi.

The Department of Clinical Studies Service Charter spells out the scope and standards of services which are rendered to students, staff and all stakeholders. We are committed to the provision of quality service to our clients and stakeholders. We have set our commitment to you and welcome feedback on how to improve our service.

CSD SERVICE CHARTER 2013

SERVICE DELIVERY CHARTER - STUDENTS (ENGLISH)

SERVICE DELIVERY CHARTER - STUDENTS (SWAHILI)

SERVICE DELIVERY CHARTER - HOSPITAL CLIENTS (ENGLISH)

SERVICE DELIVERY CHARTER - HOSPITAL CLIENTS (SWAHILI)

 

CLIENT SATISFACTION AND SUGGESTIONS FORM

COMPLAINTS MANAGEMENT AND ACCESS TO INFORMATION